Something has to be done about this. This is what DUSS (Deutsche Umschlaggesellschaft Schiene Strafe) has seen. DUSS operates the CT terminals of Deutsche Bahn {DB) in Germany. We meet Andreas Schulz, CEO of DUSS, at the Ulm terminal. Also present: Giuseppa Santospagnolo, Head of South-Central Region at DUSS, Rene Schmohl, Terminal Manager in Ulm, Felix Paul Czerny and Markus Hartung, founders of the IT company Conroo, and Michael Kleen. Also contributing to the dicey situation at the terminals are the many containers that are not picked up immediately and that already clog up the DUSS facilities, which are already operating at 85 percent of capacity. In order to remain able to act, we have no choice but to repeatedly stop the delivery of containers that do not continue their journey on the day of delivery, but in two days or more,” says Santospagnolo, “but the container truckers are too often not informed of this. In addition, the terminals have no information about when which driver picks up or brings which container. “It’s like a black box,” Schulz explains, making it difficult to plan container storage within the terminal. “It was clear to us: we urgently need to improve the flow of information and thus make the processes smoother,’ says Schulz. He therefore set about digitizing the delivery and collection of containers by the container truckers, the part over which DUSS has the greatest influence. With Conroo, Schulz has not commissioned an established IT company, but a small start-up to digitalize the handling process. It was important to us that we digitize the processes as quickly as possible. A small start-up is faster and more flexible,” says Schulz, explaining the decision.
Conroo is proceeding step by step. First, the company designed an app for truck drivers, who can use it to book a container at the terminal for pickup or delivery. In February 2021, Czerny and Hartung and their team started development. “Already in August, the first driver in Ulm booked with the app,* says Czerny. So drivers no longer have to report to the counter and present papers there. The app is now available at ten DUSS locations. Fifteen percent of truckers there already use it, says Czerny. However, certain applications such as hazardous goods or customs clearance are not yet possible, so the percentage is actually even higher.